Privacy Policy

1. Introduction

ARSA Repair Services (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our customers in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This policy explains how we collect, use, disclose, and safeguard your personal information and the data on your electronic devices during the repair process.

By using our services, you agree to the terms of this Privacy Policy.

2. Scope

  • All visitors to our website.

  • All customers who bring or send their devices (e.g., iPhones, iPads, MacBooks, or other electronics) for repair.

  • Any person who contacts us via our website, phone, email, or other means.

3. Information We Collect

We may collect the following personal and device-related information:

a. Personal Information

  • Full name

  • Contact details (email, phone number, address)

  • Device ownership details (e.g., serial number or IMEI)

  • Identification documentation (only when legally required)

b. Device and Technical Information

  • Device model and condition

  • Fault description

  • Any data needed to test or verify repair (with explicit consent)

4. How We Use Your Information

Your information is used solely for:

  • Identifying you as the device owner

  • Diagnosing and repairing your device

  • Communicating repair progress and status

  • Invoicing and payment processing

  • Warranty or post-repair support

We do not access, copy, store, or view the data stored on your device unless:

  • It is essential for the repair process

  • You give explicit, written consent

  • It is required to verify the repair or test functionality

5. Data on Devices

a. Customer Responsibility

You are encouraged to:

  • Back up your data before submitting your device for repair

  • Remove any confidential or sensitive information if possible

b. Our Commitment

  • We will treat all data on devices with strict confidentiality

  • Our technicians are trained to avoid accessing personal files

  • Any accidental data access will be reported and handled with full transparency

6. Data Sharing and Disclosure

We do not sell or share your personal or device data with third parties, except:

  • With your written consent

  • To comply with legal obligations (e.g., a court order or police investigation)

  • With service providers strictly bound by confidentiality (e.g., courier services)

7. Security Measures

We take appropriate, reasonable technical and organizational measures to secure your data and devices, including:

  • Secure storage of devices on-site

  • Limited technician access on a need-to-know basis

  • Use of password protection and secure communication methods

  • CCTV monitoring in our service area (where applicable)

8. Customer Rights (as per POPIA)

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent at any time (unless required by law)

  • Lodge a complaint with the Information Regulator of South Africa

9. Data Retention

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent at any time (unless required by law)

  • Lod

10. Children’s Information

We do not knowingly collect information from or offer services to individuals under the age of 18 without parental or guardian consent.

11. Third-Party Services and Website

Our website may contain links to third-party services (e.g., payment gateways or courier tracking). We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

12. Policy Updates

This Privacy Policy may be updated periodically. Any material changes will be posted on our website with the updated date. Continued use of our services signifies acceptance of the changes.

13. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

ARSA Repair Services
Unit3 Checkmed Bulding, 142B Nelson Mandela Drive, Westdene, Bloemfontein,9301

Phone: +27 60 597 7760 
Email: info@arsarepair.co.za 
Website:www.arsarepair.co.za

You may also contact the Information Regulator (South Africa):
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/