Terms and Conditions for ARSA Repair Services

Effective Date: 01/01/2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of ARSA Repair Services (“we”, “our”, “us”). By submitting a device for repair or using our services in any form (walk-in, mail-in, or online), you agree to be bound by these Terms. If you do not agree, please do not proceed with the repair.

2. Service Overview

ARSA Repair Services specializes in the repair of Apple and other smart devices including iPhones, iPads, and MacBooks. We offer both in-person and mail-in repair services to customers across South Africa.

3. Customer Responsibilities

  • You confirm that you are the legal owner or authorized user of the device being submitted.

  • You are responsible for backing up all data on your device before submitting it for repair.

  • You understand that repair may result in loss of data, and we will not be held liable for any data loss.

  • You must remove passwords and lock codes before submitting your device, or provide them to us if required for testing and verification.

4. Diagnosis and Repair Authorization

  • By submitting your device, you authorize us to perform an initial inspection to determine the fault.

  • After assessment, we will provide a quotation. No work will proceed without your express approval (verbal, written, or digital).

  • Some repairs may reveal additional hidden damage. If so, we will contact you before proceeding further.

5. Warranty and Repair Guarantee

  • We offer a limited warranty on repairs (typically 90 days for parts and workmanship unless otherwise stated).

  • The warranty does not cover:

    • Liquid damage

    • Physical or accidental damage after repair

    • Software issues unrelated to our repair

    • Faults caused by third-party repairs or tampering after our service

  • Warranty repairs must be verified and performed by ARSA Repair Services only.

6. Data Sharing and Disclosure

We do not sell or share your personal or device data with third parties, except:

  • With your written consent

  • To comply with legal obligations (e.g., a court order or police investigation)

  • With service providers strictly bound by confidentiality (e.g., courier services)

6. Unclaimed Devices

  • Devices not collected within 90 days from repair completion date will be considered abandoned.

  • We reserve the right to dispose of or recycle abandoned devices to recover costs.

  • It is the customer’s responsibility to ensure timely collection or confirm alternative arrangements.

7. Mail-in Service Terms

  • Customers using our mail-in service must follow the steps on our website and include all required details.

  • We are not liable for loss or damage to devices in transit. Customers are encouraged to use insured and trackable courier services.

  • Return shipping is at the customer’s expense unless otherwise stated or covered by a promotion.

8. Payments and Pricing

  • Full payment is due upon completion of the repair.

  • We accept payment via EFT, card, and other listed methods.

  • A non-refundable diagnostic fee may be charged if the device is beyond repair or the quote is declined (this will be disclosed upfront).

  • All prices are in South African Rand (ZAR) and inclusive of VAT unless stated otherwise.

9. Limitation of Liability

  • We are not liable for any loss of data, device settings, or applications during the repair.

  • In the unlikely event of accidental damage caused during repair, we will either:

    • Repair the damage at our cost

    • Replace the device with a device of equal value

  • Our liability is limited to the replacement value of the device or the cost of the repair, whichever is lower.

10. Data and Privacy

  • We handle all customer information in compliance with the Protection of Personal Information Act (POPIA).

  • We do not access or copy customer data unless explicitly required for the repair and with your consent.

  • Please see our full Privacy Policy for more information.

11. Use of Website and Online Booking

  • All content on our website and marketing materials is the property of ARSA Repair Services and may not be copied or reused without permission.

13. Dispute Resolution

  • Any disputes arising from our services shall first be attempted to be resolved amicably.

  • If unresolved, disputes may be referred to the Consumer Goods and Services Ombud or the Small Claims Court, depending on the matter and amount involved.

14. Amendments

We may update these Terms from time to time. Any changes will be posted on our website with a revised effective date. Continued use of our services signifies acceptance of the updated Terms.

15. Contact Information

ARSA Repair Services
Unit3 Checkmed Bulding, 142B Nelson Mandela Drive, Westdene, Bloemfontein,9301

Phone: +27 60 597 7760 
Email: info@arsarepair.co.za 
Website:www.arsarepair.co.za